Return and Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.

 

Eligibility
To be eligible for a return or replacement, your claim must meet the following conditions:

  • Submitted within 30 days of delivery
  • Supported by clear photos or video of the issue
  • The item must have been purchased directly from Calen

 

How to submit a claim

Email us at info@calen-store.com with the following:

  • Your order number
  • A brief description of the issue
  • Clear photos or video showing the problem

We'll review your submission and get back to you within 1–2 business days.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions 

  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Orders placed for the wrong item are the customer's responsibility. We are unable to offer a refund or exchange in this case. Please double-check your selection before completing your purchase.
  • If a package cannot be delivered due to an incorrect or incomplete address entered at checkout, any re-shipping costs will be borne by the customer. Please verify your address carefully before placing your order.
  • We're unable to accept returns for change-of-mind purchases.
  • Damage caused by accidents, misuse, or everyday wear is not covered.
  • Due to permanent nature of embossing these items, we are however unable to accept returns and cannot issue refunds for personalized items.

  • Unfortunately, we can’t offer you a refund or exchange if 30 days have already gone by since the time of your purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Calen reserves the right to assess each case individually. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 


If more than 15 business days have passed since we’ve approved your return, please contact us at info@calen-store.com.